18+  UK Hotel Club is an adults-only establishment.

Legal

Privacy Policy

Last updated: 1 January 2026

1. Introduction

UK Hotel Club Ltd ("we", "our", "us"), registered in England and Wales, operates the website ukhotelclub.top and the hotel at 14 Berkeley Square, Mayfair, London W1J 6BS. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal information we collect, how we use it, your rights in relation to it, and how to contact us if you have concerns.

2. Information We Collect

We may collect and process the following personal data about you:

  • Identity data: First name, last name, date of birth (for age verification), and title.
  • Contact data: Email address, phone number, and postal address.
  • Booking data: Accommodation preferences, room type, dietary requirements, and arrival details.
  • Financial data: Payment card details (processed securely via our payment provider — we do not store card numbers).
  • Technical data: IP address, browser type, operating system, and pages visited on our website.
  • Marketing preferences: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your room reservations and service requests.
  • To communicate with you regarding your booking or enquiry.
  • To verify your identity and age (18+) in accordance with our adults-only policy.
  • To comply with our legal obligations, including those under the Licensing Act 2003.
  • To send you marketing communications where you have given consent or where we have a legitimate interest.
  • To improve our website, services, and customer experience.

4. Legal Basis for Processing

Our legal bases for processing your personal data are: performance of a contract (processing your booking), compliance with a legal obligation (age verification), our legitimate interests (improving services), and your consent (marketing communications).

5. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our business (such as payment processors, email systems, and IT support), under strict confidentiality obligations. We may also disclose data where required by law or a competent authority.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Booking data is typically retained for 7 years in accordance with UK financial record requirements. Marketing consent records are retained until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; data portability; and to withdraw consent at any time. To exercise these rights, please contact us at supp@ukhotelclub.top.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to enhance your browsing experience. For full details, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

11. Contact Us

If you have any questions about this policy, please contact our Data Protection Officer at:

UK Hotel Club Ltd
14 Berkeley Square, Mayfair, London W1J 6BS
Email: supp@ukhotelclub.top
Tel: +44 (0)20 7499 5566